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Returns & Refunds Policy – Pakistan

At Goodelazz, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations or you may need to return an item for various reasons. Please review our Returns and Refunds Policy below:

  1. Eligibility for Returns:
  • You may be eligible for a return if the product received is damaged, defective, or not as described on our website.
  • Returns may also be accepted for size issues, provided the product is unused, unworn, and in its original packaging.
  1. Return Process:
  • To initiate a return, please contact our customer support team within 48 hours of receiving your order. You can reach us through the contact information provided on our website.
  • Our customer support team will guide you through the return process, including providing you with a return authorization code and detailed instructions on how to proceed.
  1. Return Conditions:
  • The product must be unused, undamaged, and returned in its original packaging.
  • All original tags, labels, accessories, and promotional items must be included with the return.
  • We reserve the right to reject returns that do not meet the above conditions or are received after the specified return period.
  1. Return Shipping:
  • For eligible returns, we will provide you with a return shipping label or arrange for a pickup from your address.
  • Please ensure the product is securely packed to avoid damage during transit.
  • The return shipping charges may be covered by Goodelazz in cases of damaged, defective, or wrongly described products. For size-related returns or change of mind, the return shipping charges may be the customer’s responsibility.
  1. Refund Process:
  • Once we receive the returned item and verify its condition, we will initiate the refund process.
  • Refunds will be issued through the original payment method used for the purchase.
  • Please note that it may take 5-7 business days for the refund to be processed and reflected in your account, depending on your bank or payment provider.
  1. Refund Exceptions:
  • Certain products such as intimate apparel, swimwear, or perishable goods may not be eligible for returns due to hygiene reasons.
  • Customized or personalized items may not be eligible for returns unless they are damaged or defective.
  1. Exchanges:
  • At this time, we do not offer direct product exchanges. If you wish to exchange a product, you can return it according to our policy and place a new order for the desired item.
  1. Cancellation Policy:
  • If you wish to cancel an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not been processed for shipping.

For any further inquiries or assistance regarding our Returns and Refunds Policy, please contact our customer support team. We are here to ensure your shopping experience with Goodelazz is satisfactory and convenient.

Note: This Returns and Refunds Policy is subject to change, and any modifications will be updated on our website accordingly.

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